Our commitments to visitors

Axis 1 : Know-how, know how to be, we commit ourselves to :

- Train all our stay advisors who welcome you in at least two foreign languages: English, Spanish
- Prioritise reception before any other tasks to be carried out
- Welcoming with joy, good humour and politeness

Axis 2 : Information communication, we commit ourselves to :

- Publish a neat, attractive and ergonomic website
- Working on a good referencing of our website
- Translate all the information we process into 2 languages: English and Spanish.
- Regularly update the information disseminated

Axis 3: Sustainable development, we commit ourselves to :

- Carry out a set of everyday actions to save resources
- Equipping yourself with economical and recyclable materials
- Providing information on public transport and soft mobility
- Highlighting our partners who are committed to an environmental approach
- Enhance sensitive or protected areas

Axis 4 : Comfort and cleanliness, we are committed to :

- Welcome in comfortable and clean places
- Have a car park in the immediate vicinity

Axis 5 : Quality of the service, we commit ourselves to :

- Record and process your customer requests on social networks
- To give a quick response to your requests whatever the contact channel is
- Give a personalised response according to your profile
- Propose alternatives if the requested service is not available
- Provide up-to-date information
- Making information available to you outside of business hours (website, social networks, outdoor advertising translated into two languages)

Axis 6 : Listening to the customer, we commit ourselves to :

- Measuring your satisfaction using different tools (Satisfaction questionnaires, opinion sites, social networks, etc.).
- Measuring the quality of reception in order to improve it
- Reply to all your comments
- To provide a response within a maximum of two weeks, followed by corrective action to the complaints received.